Allen L Truslove, Actuary & Statistician

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Disclaimer Notice

The material available from this site is distributed by Allen L Truslove Actuary & Statistician as a general reference source.

Allen L Truslove Actuary & Statistician makes this material available on the understanding that users exercise their own skill and care with respect to its use. Before relying on the material users should carefully evaluate the source, accuracy, currency, completeness and relevance of the information for their purposes and should obtain appropriate professional advice relevant to their particular circumstances.

Links to other web sites are linked 'as is', are provided for convenience and do no consitute endorsement or approval to material or any associated organisation, product or service at those sites. Similarly, the listing of a person or organisation in any part of this web site in no way implies any form of endorsement of the products or services provided by that person or organisation.

Allen L Truslove Actuary & Statistician does not have control or responsibility for these external information sources. Links to other web sites have been made in good faith in the expectation that the content is appropriately maintained by the author agency/organisation and is timely and accurate.

By accessing information at or through this site each user waives and releases Allen L Truslove Actuary & Statistician to the full extent permitted by law from any and all claims relating to the usage of material made available through the web site. In no event shall Allen L Truslove Actuary & Statistician be liable for any incident or consequential damages resulting from the use of this material nor can Allen L Truslove Actuary & Statistician be held accountable for the placement or juxtaposition of a link to this web site from any other site.

Privacy Statement

Allen L Truslove, Actuary & Statistician believes that privacy is an important individual right. This policy sets out our commitment to clients and users of this web site to maintain information handling standards in accordance with the National Privacy Principles of the Privacy Act 1988 and the Information Privacy Act 2000.

Any questions about this privacy statement may be directed to Reception@truslove.com.au.

Collection of Web Site Information

When you browse this web site, a record of your visit and the following information may be automatically recorded:

'Cookies' are small pieces of information that are stored by your browser on your local computer. We may use cookies to track users as they travel through the site. This information is analysed to determine the web site's usage statistics. No attempt will be made to identify users or their browsing activities except when required by law or otherwise compelled to disclose such information.

Collection of Client Information

Certain actuarial services may require additional documentation such as financial accounts to be provided to us. We will only use this information for the purpose it was collected unless:

Allen L Truslove, Actuary & Statistician recognises the issue of confidentiality and every effort will be made to ensure the security of this information. Our staff have professional duties of confidentiality to the firm and to clients. We are also subject to professional standards of honesty and fairness in the manner that we conduct our business. We do not sell or trade personal information, or allow third parties to use that personal information for their own purposes.

Access, Correction and Concerns

If you wish to request access to the information that we hold about you, or if you have any concerns about the accuracy of this information, you may write to Allen L Truslove Actuary & Statistician, Level 31 570 Bourke Street, Melbourne VIC 3000 or contact us via email at Reception@truslove.com.au.

Other sites

Our website contains links to other sites. Allen L Truslove, Actuary & Statistician is not responsible for the privacy practises or the contents of such web sites. You are advised to check the privacy policies of those sites before providing your personal information to them.

((INTERNAL COMPLAINTS RESOLUTION))

Compliance

The following Internal Dispute Resolution Process is in compliance with the Financial Services Reform Act 2001 (Policy Statement 165) and AS 4269-1995.

Procedures

If you have a complaint please advise Allen L Truslove Actuary & Statistician Pty Ltd as soon as possible. This can be done by contacting us by telephone, or in writing. The staff will do their best to resolve the problem. If this is beyond their capability, they will refer you to the appropriate person.

If your complaint cannot be resolved immediately the staff member you have been dealing with will obtain the necessary details and inform you of the person who will be resolving your complaint. The person to whom your claim is referred to will attempt to provide you with a result as soon as possible.

If you are not satisfied with the result, you may ask your matter to be referred to our Compliance Manager, Mike Sherwood.

Any Complaints that you do not believe have been satisfactorily resolved by our Internal Dispute Resolution process can be referred to our external complaints service - Financial Industry Complaints Service Limited (tel 1300 780 808 or fax 03 9621 2291).

Written complaints should be sent to:contact us.

Copyright Notice

© Allen L Truslove Actuary & Statistician, 2013

You may download, display, distribute, print and reproduce any material at this web site in unaltered form only, for your personal use or for non-commercial use within your organisation, provided the material contained on this site is attributed to Allen L Truslove Actuary & Statistician.

Except as permitted above you may not copy, adapt, publish, distribute or commercialise any material contained on this site without Allen L Truslove Actuary & Statistician's express permission.

Please note that the copyright in the materials appearing at web sites which are linked from this site rest with the author of those materials or the author's licensee (subject to the operation of the Copyright Act 1968). You are advised to check the copyright statements on those sites before making use of their materials.

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